An education agent agreement should state who pays for each service: the education provider under a commission arrangement, the student, or both. It should make that allocation clear in a signed written or digital agreement between the agent and the student.
Who pays for each service?
UKCISA’s good-practice guide asks agents to be transparent about which services fall under “provider pays” under commission arrangements and which fall under “student pays”. A clear fee provision should identify the service, the payer or payers, and any relevant commission arrangement.
What should be recorded?
UKCISA’s guide names signed written or digital agreements between education agents and student clients as evidence for fees and complaints processes. The agreement should therefore include information about the fees, information about the agent itself, and the complaints process.
Does the guide specify an amount or refund term?
The cited guidance does not state a standard amount, percentage, payment deadline, currency, refund formula or cancellation condition. As a good-practice guide, it should not be treated as proof of a universal legal fee or refund requirement. A “student pays” or “provider pays” label does not, by itself, answer how much is payable or whether a refund is available.
What should a reader still confirm?
Before relying on an agreement, a reader should check:
- The exact amount or calculation for any student-paid service and what it covers.
- When payment is due and which currency applies.
- Whether a commission arrangement exists and which services it concerns.
- The cancellation and refund terms.
- The information about the agent and how complaints are handled.
Those particulars are not supplied by the cited guidance and should be confirmed in the agreement rather than inferred from the payer description.